The Good, The Bad And The Bot: How Chatbot Experiences Can Make Or Break Your Business
How trusted generative AI can improve the connected customer experience Conversation-driven experiences will transform how people interact with companies. In fact, 63% of customers would prefer messaging with an online chatbot (Mindshare), while 33% of companies that use virtual agents report an increase in customer satisfaction, plus save 33% per voice engagement (Gartner). Despite their …
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